Most of my work is on a made to order basis, produced in ‘one-off’ or limited series. Existing designs can often be customized to your own requirements, various options regarding sizes or finishes appear in the description under each item.

Feel free to get in touch if you have any questions or concerns prior placing an order, Especially if you have any doubt about the sizing or customizations. I will be happy to guide you!

Please take care on choosing your ring size. I highly recommend having your finger measured by your local jeweler before placing an order (bespoke items are neither refundable nor exchangeable).

Visit my shop on Etsy.

Form of Payments

Currently payments are made through paypal (you do not need a paypal account to use paypal). It’s easy and safe (credit card numbers are encrypted) and you can pay with most credit or debit card.

Shipping

• I ship to the address you provide on your Etsy account. Also, please take time to double check your shipping address to make sure everything is correct and the address is complete. Bare Gravity is not responsible for incorrect shipping addresses – no refunds will be made due to this error.

• Each piece is made to order and depending on the item, it currently takes 2-10 business days to prepare orders plus shipping time. (Specific processing times is specified under each item)

• An email notification will be sent to you when your order is shipped out. I will mark your item as shipped once it is mailed. You can check the status of your order by going to “Your Etsy” > “Purchases”.

• All orders are shipped from London, UK, via “Royal Mail 1^st Class” for Local delivery and via “Royal Mail International Standard” for International delivery. Please note neither includes insurance or tracking number.

(If you’re interested in a signed or tracked service please get in contact for details on options and quote)

• Please note the time-frames given by Royal Mail are ONLY ESTIMATES and orders sometime arrive sooner or take longer depending on Customs Declaration, the postal company in your country or the season– such as Christmas that often may cause delay.

Please be patient, postal delays are out of my control.

• Below estimates are for the Royal Mail Standard delivery:

UK : 1-3 business days
Europe : 3-5 business days
Outside Europe : 2-4 weeks

• Bare Gravity is not responsible for delays due to customs nor for items held or lost at customs nor for the payment of any customs fees, VAT or other taxes applicable in your country. Bare Gravity is not responsible if you choose not to accept delivery.

Packaging

All Bare Gravity jewellery comes lovingly packaged. You can choose between two eco-friendly boxes (gold leaf or wax stamp). If this is a gift to someone else I will be happy to add a little personalize note from you… Just drop me a line upon ordering. I this is a gift just for you, you will receive one of my little cards made out of recycled T-shirts!

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Returns & exchanges

I want all my customers to be delighted with their purchase. I put my heart throughout the whole process, from creating to packaging. Every item/s is thoroughly checked for quality before shipping.

In case of any problem with your order, please get in contact within 3 days of delivery.

• Exchanges or cancellations are not accepted.

• Returns are accepted under certain conditions.

– Conditions on Returns:

All returns must first be PRE-APPROVED,  contact us within 3 days of receiving your order.

• Unless the item/s arrives damaged or defective, jewellery that has been especially created to your own requirements, made to order, sales and discounted items cannot be returned. Also note that earrings cannot be returned, for reasons of hygiene.

• Before receiving your refund, we must receive the package. The item must be unworn/unused in its original packaging and the order must be sent back to us within 7 days of delivery.

• Unfortunately, we will not be responsible for refunding shipping charges or shipping the item back to us. You are responsible for the shipping costs to send it to us and you are responsible for the shipping costs to be sent back to you.

• IMPORTANT: Please take time to double check the shipping address to make sure everything is correct. Bare Gravity is not responsible for incorrect shipping addresses.

• When an item is being returned to us, we are not responsible for items lost or damaged in transit.

• Customs and import taxes: buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

• While every effort has been made to present Bare Gravity’s jewellery as close to the original as possible, colour accuracy of images cannot be guaranteed, due to screen monitors etc… Some items are not shown to the precise scale in the photographs however dimensions are included in the description.

• Due to the handmade nature of the jewellery, each piece is unique, so please allow for some variations from piece to piece. What you see in the photos is an indication of what your piece will look like, each piece is handmade to order just for you.

Bare Gravity jewellery is individualized, think of it like human fingerprints, they look alike but no two are ever identical.

Simple ways to care for your jewellery

               –  Oxidized silver –

Please note that the oxidizing finish isn’t permanent. The surface treatment will wear off bit by bit over time, leaving you a lovely vintage look.

To keep the black patina longer I recommend following this simple guideline:

> Do not clean your jewellery with any abrasives.
> Avoid exposure to household chemicals, perfume, hairspray and cosmetics.
> Remove jewellery before showering.
> Store your oxidized jewellery separately from other items to prevent scratching.

             –  Silver and Gold – .

Both Sterling Silver and Gold are alloys with a base metal of Copper – Silver will oxidise and gain a patina with time. To protect your jewellery as much as possible from tarnish avoid leaving it in area with moisture like your bathroom. Store your jewellery in a dry place and avoid chemicals exposure to hairspray, perfume, deodorant, body lotion, bleach, etc..

              – Brass –

A very simple way to care for your brass jewellery is to prepare a natural cleansing solution with a combination of water, lemon and salt. Add some lemon juice to a cup of hot water, then add a teaspoon of salt and stir gently. Place the brass chain in the solution for a few minutes, then remove and rinse thoroughly. If needed, the dip in the solution can be repeated. Dry your brass jewellery carefully.